Role Title--
Collection Manager
Employee Interviewed
Reports To
NATIONAL COLLECTION HEAD
Company
Muthoot FinCorp Ltd-SULB
Function/Department
COLLECTION & RECOVERY
Written By
Approved By (Jobholder)
Approved By (Immediate Superior)
Date (Written On)
05/010/203
ROLE SUMMARY
Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment.
ORGANIZATIONAL CHART
KEY RESPONSIBILITIES
Role and Responsibility
- Overseeing staff members and ensuring the accurate and timely invoicing of customers.
- Setting payment collection goals and targets for the department.
- Creating and implementing a strategy to improve the collection of outstanding credit.
- Implementing collection policies and procedures to avoid excessive outstanding credit.
- Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
- Implementing deadlines for invoicing and payment collection.
- Negotiating with customers in cases when non-payment occurs.
- Preparing monthly feedback reports on payment collections.
- Remaining informed of any legislative procedural training regarding debt collection.
- Training and mentoring of staff members in the collections department.
KEY CHALLENGES
- Lack of current contact information.
- Disjoint communications.
- Lack of self-served solutions.
- Meeting compliance requirements.
- Lack of automation.
- Providing secure communications
KEY SKILLS & BEHAVIOURAL ATTRIBUTES
- Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel.
- The ability to work accur