Position Overview
AVP Client Engagement will be responsible for customer engagement & success

Key Job Functions

1. Responsible for achieving quarterly and annual goals on an account by following the customer engagement framework

2. Manage the relationship with the client account(s) they are assigned to

3. Drive user adoption and the engagement

4. Cross and upsell product features to customers to increase the usage

5. In depth knowledge about customer success processes and learning initiatives

6. Proactively maintain high level of knowledge about the product and customer industries through self-study, research, and analysis.

7. Identify customer learning needs & provide solution using the product

8. Positive background on Data to Insights framework

Requirements
Key Skills/Abilities:

1. Good interpersonal skills to maintain client & partner relationships.

2.



Ability to work with partners directly when needed and a strong sensitivity to the partnerâs point of view on issues

3. Strong learning solutions background

4. Results oriented, motivated by success

5. Good understanding on data to analytics lifecycle

6. Ability to multi-task

7. Excellent communication skills, both oral and written.

8. Must be an enthusiastic team player with an innovative approach.

9. Ability to work in an aggressive and fast moving environment where key objectives need to be met on pre-agreed timescales.

Education

Bachelors or Masters degree in Language, Communication, Marketing, Media, or related field. PMP Certified

Experience

10-12 yrs

📌 AVP - Client Engagement (Bengaluru)
🏢 Zeus Consulting
📍 Bengaluru