Full time

Description

About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands.
Companies like H&R; Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.
Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

Job Summary:
The Senior IT Manager will lead and manage Birdeye’s IT infrastructure, applications, and support teams across all global locations. This role is responsible for overseeing the development, implementation, and maintenance of technology systems while ensuring the security, efficiency,



and performance of IT operations.
We are looking for a forward-thinking leader who doesn't just manage "the way things are," but actively reimagines IT through the lens of automation. The ideal candidate has a deep background in AI and Agentic frameworks, having successfully transitioned traditional IT service management into a self-healing, automated ecosystem.

Responsibilities:

Strategic Leadership & AI Innovation
- Agentic Automation: Design and implement agentic workflows to automate complex IT systems and repetitive processes, reducing manual intervention and increasing operational velocity.
- AI Integration: Serve as the subject matter expert on AI-driven IT operations (AIOps), identifying opportunities to deploy LLM-based agents for support, provisioning, and monitoring.
- Strategy Alignment: Align IT initiatives with business goals, ensuring technology investments drive a measurable ROI and support

📌 Senior IT Manager (Gurugram)
🏢 Birdeye
📍 Gurugram