The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions.
Specific Responsibilities:
- Manage and resolve technical support tickets.
- Partner with Product Manager and R&D; teams to prioritize support tickets.
- Facilitate effective and proactive communications with both internal and external customers.
- Test product-level functionality and recent releases. Identify and communicate areas for improvement.
- Serve as the technical expert for our client software implementations.
- Manage software upgrades on scheduled date.
- Serve as a primary contact for our client’s IT department.
- Troubleshoot network, database, and software problems for our client implementations.
- Configure system settings and options, and execute unit/integration/acceptance testing.
- Create rules and data transfer mappings using SQL query.
- Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
- Manage setup of technical environment for hosted clients.
- Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications
- Work with Help Desk personnel to resolve client installation issues.
- The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.
Required Skills:
- Good working knowledge of Microsoft Office (in particular Excel and Outlook)
- Exposure to SQL Se
📌 India-Application Support Analyst (Gurugram)
🏢 apexanalytix Careers
📍 Gurugram
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