Technical Support Specialist (Chennai)

Technical Support Specialist (Chennai)

31 Jul
|
Hapag Lloyd
|
Chennai

31 Jul

Hapag Lloyd

Chennai

Description
Manage and maintain all EDI Messages (ANSI and X12)
Error management on EDIFACT (ANSI/X12)
Deduction and correction of errors using AXWAY B2Bi tool; IBM MQ, MQ Explorer.
View, download and export logs from IBM Mainframe
Must be able to manage messages within Windows Network, Unix/Linux, mainframe. Coordinate with third party for message corrections.

Responsibilities
- Personal Attributes:
- Solid teamwork and collaboration skills.
- Basic or end to end knowledge in Shipping Life cycle.
- Continuous learner who keeps up-to date with technology trends and best practices. Attention to detail and a passion for resolving complex technical challenges.
Additional Notes:
- Preferably immediate Joining or a minimum of notice period. Ready to work in 24x7 shift, including night shifts.
- Willingness to work in perennial night shifts




- Ready to re-locate near office location in case staying away from office area

Qualifications
- Bachelor’s degree.
- A degree in computer science or a related topic would be an added advantage. Experience in 2nd level support for EDIFACT
- Experience using AXWAY B2Bi tool Extensive hands-on experience in IBM MQ
- Ability to use the MQ Explorer and also navigate using commands Experience working in IBM Mainframe
- Understanding of the jobs running in the Mainframe machines Hands-on experience in Unix and z/OS platform
- Ability to understand the shell scripts and modify (on need basis) Ability to understand the complex architecture
- Good to have exposure in SSL certificates handling and implementation Good to
have experience in using JIRA, Confluence

📌 Technical Support Specialist (Chennai)
🏢 Hapag Lloyd
📍 Chennai

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