Job Title: Service Delivery Manager

Job Location: Hinjewadi Phase 1, Pune (WFO)

Experience: 12+ Years

Shift: 2.30PM to 11.30PM

Position Overview

Futurism Technologies is looking for a highly experienced and visionary
leader to head our Infrastructure Management Services and Cyber Security
Services practice.

This is a strategic leadership role responsible for driving technology
vision, business growth, delivery excellence, client success, and service
innovation across NOC, SOC, infrastructure, cloud, cyber security, managed
services, and enterprise operations.

Key Responsibilities:

* Lead and scale NOC and SOC operations.
* Drive Infrastructure Management Services and Cyber Security Services.
* Own pre-sales, solutioning, post-sales delivery, and project management.
* Build and launch new service offerings.
* Strengthen client retention through cross-sell and up-sell initiatives.
* Lead hiring, training, mentoring, and team capability development.
* Ensure strong governance, SLA management, service quality, and customer
satisfaction.
* Collaborate with sales, delivery,



and leadership teams to grow strategic
accounts.

Required Qualifications:

• Solid leadership experience in infrastructure and cyber security

• Deep understanding of managed services, NOC, SOC, cloud, security
operations, and enterprise IT

• Proven experience in pre-sales, delivery, account growth, and team building

• Strong commercial and operational mindset

• Ability to create scalable offerings and lead large customer engagements

Preferred Background

• 12+ years of experience in infrastructure, cybersecurity, or managed
services

• 7+ years in senior leadership roles

• Strong experience in customer-facing technology leadership

• Certifications such as CISSP, CISM, CCSP, ITIL, PMP, Azure, AWS, Microsoft
Security, Splunk, CrowdStrike, Palo Alto are a plus

Desired Qualities:

* Strong leadership and decision-making skills
* Excellent communication and stakeholder management
* Strateg

📌 Service Delivery Manager (India)
🏢 Praful M
📍 India