Job Description

• Responsible for carrying out Quality Assurances plans for FLOD team thru concise and complete business & objective to enhance Quality levels within the functional through various methodology such as sampling, validation of processes, identifying regulatory/financial/reputational/operational risks and recommend remediation plans
• Managing and negotiating with difficult and opinionated functional users, with moderate supervision
• Actively participate and sometimes execute regional programs as well as drive departments within Operations and services effectively
• Work in close collaboration with other teams including Ops and services users, IT, Actuaries, Products, and other relevant stakeholders to manage QA processes stringently
• Understand ad-hoc audits and execute them effectively




• Review and execute test cases and manage reporting to the relevant teams with Lean Sigma standards
• Promptly escalate issues, which affect QA delivery and report issues with probable solutions to reporting manager
• Continually seeks opportunities to increase QA standards and strengthen overall processes within the function

Key Responsibilities:

Experienced Quality Assurance skilled from life insurance industry, who can independently work and execute audit plans and interact with various teams within Operations and create a plan to upscale quality levels with the function

📌 OPS - Manager - Quality Assurance & Controls (Mumbai)
🏢 PNB Metlife
📍 Mumbai