- Design, develop, configure, and implement Salesforce Field Service Lightning (FSL) solutions.
- Gather and analyze business requirements and translate them into technical solutions.
- Configure FSL components including:
- Service Territories
- Service Resources
- Work Types
- Work Orders
- Service Appointments
- Scheduling Policies
- Operating Hours
- Dispatcher Console
- Customize Salesforce using Apex, LWC, Visualforce, Flows, Process Builder, and Validation Rules.
- Develop integrations between Salesforce and external systems using REST/SOAP APIs.
- Configure and optimize scheduling and dispatching processes.
- Support FSL Mobile App implementation and troubleshooting.
- Perform data migration, deployment, and release management activities.
- Collaborate with cross-functional teams in Agile/Scrum environments.
- Provide production support and resolve complex technical issues.
- Ensure adherence to Salesforce best practices, governance, and security standards.