- Perform outbound calls to insurance companies, healthcare providers, and TPAs to follow up on pending or denied claims.
- Handle accounts receivable (AR) activities in the Provider Side Vertical or Payer Collections process.
- Review and analyze outstanding claims, identify issues, and take appropriate action to ensure timely payment.
- Accurately document all call interactions and claim statuses in the system.
- Resolve claim rejections, denials, and payment discrepancies by coordinating with insurance representatives and internal teams.
- Maintain productivity and quality standards as per company and client requirements.
- Provide transparent communication and updates on claim progress to management.
- Ensure compliance with HIPAA and organizational policies during all communications.
- Exhibit flexibility and a proactive approach in handling multiple tasks and priorities
📌 Senior Executive AR specialty (Chennai)
🏢 EXL
📍 Chennai