Job Description Role: ServiceNow Architect / Presales Lead
n Location: Bangalore/Hyderabad/Chennai
n Experience: 10–15+ years in enterprise platforms with 6+ years on ServiceNow; proven presales leadership on mid‐to‐large pursuits
n Role Summary
n You will lead solutioning and presales for ServiceNow pursuits and provide architecture oversight for strategic deliveries. The role blends client‐facing advisory, bid leadership (RFI/RFP/Orals), demo/POV orchestration, and reference designs across ITSM, ITOM (incl. Discovery/Service Mapping), CSM, ITAM, and platform capabilities (IntegrationHub, Flow Designer, CMDB, ATF). You'll shape win themes, produce compelling proposals/SOWs/estimates, and ensure delivery‐ready architectures that scale, integrate, and unlock value—now increasingly with Now Assist (GenAI) and AI‐enabled experiences.
n Key Responsibilities
n Presales & Deal Leadership (Primary)
n - Own technical strategy for pursuits: discovery, solution hypothesis, value articulation/TCO/ROSI, competitive positioning, and win‐theme development.
n - Lead RFI/RFP responses: solution architecture, estimation, SOW, staffing plans, risks & assumptions, and traceability to requirements.
n - Orchestrate tailored demos/POVs across ITSM/ITOM/CSM/ITAM and platform capabilities (Flow Designer, IntegrationHub, Virtual Agent, Mobile, ATF).
n - Partner with Sales/Alliances/Marketing to shape offers, accelerators, and reference architectures for target industries and US‐geo opportunities.
n - Present and defend solutions to business, architecture, and procurement stakeholders; run executive storylines and objection handling.
n Architecture & Delivery Oversight (Secondary)
n - Define end‐to‐end reference architectures:



multi‐instance strategy, domain separation, performance, security, and compliance.
n - Govern platform foundations: CMDB strategy, Discovery & Service Mapping, health scans, observability, and upgrade roadmaps.
n - Direct integration patterns (REST/SOAP, webhooks, eventing) with Entra ID/Okta (SAML/OAuth), ITOM AIOps tools (e.g., Splunk, Dynatrace, AppDynamics), ITSM peers, HRIS/ERP/CRM, and DevOps (Azure DevOps/Jira).
n - Embed Now Assist and GenAI constructs where relevant (knowledge search, case deflection, agent assist, content summarization) with guardrails.
n - Mentor Tech Leads/Developers; uphold design quality, estimation accuracy, and transition‐to‐delivery readiness.
n Required Skills
n - 10–15+ years in enterprise platforms with 6+ years on ServiceNow; proven presales leadership on mid‐to‐large pursuits.
n - Deep expertise in at least two: ITSM, ITOM (Discovery/Service Mapping/Event), CSM, ITAM; robust CMDB & data model mastery.
n - Track record producing winning proposals, defensible estimates, and SOWs; confident in orals and solution defense.
n - Hands‐on platform depth: Flow Designer, IntegrationHub, ATF, performance best practices, upgrade planning, and platform security.
n - Integration design with common enterprise stacks (SSO, IDP, event mgmt, observability, ITSM peers, ERP/HR).
n - Excellent client communication, storytelling, and C‐suite facilitation.
n Nice‐to‐Have SKills
n - ServiceNow Certifications: CSA (required); CIS-ITSM / CIS‐ITOM / CIS‐CSM (2+ preferred); CAD; CTA/CMA a plus.
n - Exposure to Now Assist/GenAI, Process Optimization, App Engine/Creator workflows.
n - Industry familiarity in HLS/Services/Hitech/BFSI, aligning to our pursuit mix.

📌 ServiceNow Architect / Presales Lead (Bengaluru)
🏢 Sonata Software
📍 Bengaluru