The position Technical Officers would be primarily responsible for supporting the team in defined geography by providing in office services in terms of paint performance, ensuring quality during
application process and handling complaints, ensuring quality control methods thereby achieving overall business objectives.
—Assist the Sales Team in conducting product trials and build inferences on product strength vis-a-vis products in the market.
—Devise ways in which these product strengths can be communicated to the consumers and influencers.
—Conduct pre-painting site inspection, on-site inspection and post-painting site inspection for all fresh and repainting project sites.
—Understand the requirements from Customer and propose the solutions based on site evaluation.
—Conduct product sampling at the site based on the requirement.
—Conduct regular supervision of ongoing sites along with CROs to ensure right product application practices.
—Coordinate proactively with Sales team about the details of the sites where warranty needs to be issued.
—Timely issue of Site warranty certificates.
—Closure of customer complaint within the defined timelines.
—Compliance to inspection schedule to ensure Quality at the sites
—Investigate complaints reported at sites and resolve within the defined timelines
—Conduct customer complaints analysis and share the findings with Sales, R&D; and Marketing function to avoid reoccurrence
—Conduct random checks of draw down tinting process at godowns and ensure shade compliances.
—Conduct site inspection to verify actual application process against the recommended process.
—Provide training to sampling painters on application process for all products.
—Brief the Project Sales team on the technical aspects of all existing and new products
—Conduct product trials and building inferences on product strength vis-a-vis products in market.
—Devise ways in which the product strengths can be communicated to the consumers and influencer