At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application setting support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.

Job Title: MDM Administrator (Endpoint & Device Management)- Night Shift, Mumbai

Company: South Star Software Pvt. Ltd.
Location: Mumbai / Navi Mumbai
Employment Type: Full time
Experience: 3–4 Years (L1/L2 blend)
Reporting To: IT Operations / Endpoint Management Lead

Job Summary

South Star Software is seeking a MDM Administrator to manage and support the organization’s enterprise mobile and endpoint management environment. The role focuses on device onboarding, policy enforcement, compliance monitoring, application deployment,



and user support across corporate‑owned and BYOD endpoints, using industry‑standard MDM/UEM platforms.

Key Responsibilities

Device & Endpoint Management
- Enroll, configure, and manage mobile devices and endpoints across supported platforms (smartphones, tablets, laptops, desktops).
- Perform device lifecycle activities including provisioning, reassignment, remote lock/wipe, and decommissioning.
- Support both corporate‑owned and BYOD device models as per policy.

User Support & Ticket Handling
- Provide L1/L2 support for MDM‑related issues raised via ITSM tools.
- Troubleshoot common problems such as enrollment failures, app access issues, policy conflicts, and profile errors.
- Escalate complex platform, policy, or security issues to senior engineers with complete diagnostics and documentation.
- Assist with audits by providing compliance and inventory reports.

Reporting & Documentation
- Maintain accurate device inventory and comp

📌 South Star- MDM Administrator (Navi Mumbai)
🏢 South Star Software
📍 Navi Mumbai