The IT Process Engineer is accountable for providing the delivery of the one or more IT Service Management disciplines as defined in ITIL Version 3. As an internal consultant and subject matter expert for the process/es they are responsible and accountable for process delivery, documentation, performance, control and improvement.JOB ROLE SUMMARY
The IT Process Engineer is accountable for providing the delivery of the one or more IT Service Management disciplines as defined in ITIL Version 3. As an internal consultant and subject matter expert for the process/es they are responsible and accountable for process delivery, documentation, performance, control and improvement.
DUTIES AND RESPONSIBILITIES
Fully functional and self-directed
Provides formal mentorship
High complexity assignments- owner
Moderate complexity assignments - owner (1 or >)
Low complexity assignments - provide oversight/review
Regularly lead self and others and/or established as Product SME and/or established as specailist
sees the whole picture and adjusts work accordingly




Works independently to deliver and execute assigned IT Service Management Discipline
Monitor and assist with the delivery of assigned IT Service Management Discipline as defined in the process documentation
Analyze the delivery of assigned IT Service Management Discipline and make process improvement recommendations to the ITSM Discipline Manager
Build and maintain a solid relationship with key external customer and internal Ensono stakeholders
Complete one ITIL intermediate training track for assigned ITSM Service Management discipline
Provide training and education related to assigned ITSM Service Management discipline to members of process execution teams or internal support teams
Engage with the ITSM Discipline Manager to assist with the creation and updates to process and procedure documentation for assigned IT Service Management Discipline
Assist ITSM Discipline Manager to benchmark industry best practices and incorporate

📌 Senior IT Process Analyst (Pune)
🏢 Ensono
📍 Pune