Job Description Position Overview
n n The Senior Client Servicing Executive will play a critical role in driving client satisfaction, revenue growth, and seamless event delivery. This position requires a highly skilled professional who can confidently manage premium clients, lead project discussions, handle budgets & costing, and oversee end-to-end coordination with internal teams and external partners.
n You must demonstrate strong communication, negotiation ability, creative thinking, and leadership in every client interaction.
n n Key Responsibilities
n A. Client Relationship Management
n n Act as the primary point of contact for all assigned clients.
n Build and maintain long-term, trust-driven client relationships.
n Understand the client's event objectives and convert them into well-defined briefs.
n Conduct client meetings, presentations, and strategic discussions confidently.
n n B. Planning & Strategy
n n Convert client briefs into strong event concepts, ideas, and themes.
n Present company portfolio, capabilities, market trends, and creative suggestions.
n Develop highly polished presentations, mood boards, and proposal decks.
n Conduct in-depth research on new themes, décor trends, and creative directions.
n n C. Costing & Budgeting
n n Prepare accurate costings and quotations in coordination with the costing team.
n Ensure budgets are realistic, competitive, and aligned with client expectations.
n Maintain profitability without compromising on quality.
n Explain budgets, line items, and value additions clearly to clients.
n n D. Negotiation & Closure
n n Handle client negotiations with confidence and clarity.
n Follow up proactively to convert proposals into confirmed business.
n Negotiate with vendors/artists to maintain cost efficiency.
n n E. Project Delegation & Execution Oversight
n n Brief the Project Head and internal teams thoroughly on client expectations.
n Ensure the execution team works exactly as per the approved plan.
n Monitor timelines, quality checks, production accuracy,



and final delivery.
n Provide on-ground support during event execution when required.
n Resolve challenges quickly and professionally.
n n F. Stakeholder Collaboration
n n Coordinate with vendors, artists, venues, and production teams.
n Maintain professional and smooth communication with all external partners.
n n G. Reporting & Process Compliance
n n Share project updates, client feedback, and follow-up reports with management.
n Maintain documentation, databases, and SOP compliance.
n Complete any additional responsibilities assigned by HOD or top management.
n n Required Qualifications & Experience
n Education
n n Graduation / MBA in Management, Marketing, or Event Management preferred.
n n Experience
n n Minimum 4+ years of experience in client servicing within events / weddings / experiential agencies.
n Experience handling high-value clients and premium events is a strong advantage.
n n Skills & Competencies (Senior-Level)
n Core Competencies
n n Excellent spoken communication & presentation skills
n Strong negotiation & deal-closing ability
n High-level planning and coordination skills
n Advanced client handling & relationship management
n Strong problem-solving and decision-making
n Leadership capability and team coordination
n n Technical Skills
n n Advanced Excel (costing sheets, formulas, pivot tables, budgeting)
n Costing & Budgeting – solid accuracy and financial understanding
n PPT & Documentation – professional client presentation creation
n Good understanding of event trends, aesthetics, and creative concepts
n n Behavioral Traits
n n Confident, proactive, and ownership-driven
n Strong time management and multi-tasking ability
n Calm under pressure and deadline-focused
n Professional attitude with client-first thinking
n n What We Offer
n n Opportunity to work on premium projects and large-scale events
n Direct exposure to client strategy and decision-making
n Creative work culture with learning and leadership opportunities
n Career growth based on performance
n n Location: Surat
n Department: Client Servicing

📌 Senior Executive Client Servicing (Bharuch)
🏢 Kahani By I2c Events
📍 Bharuch