Job DescriptionJob Role Nn Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support N Working closely with L1level support team and development team to identify and troubleshoot reported issues N Analyze and debug issuethat has been reported by customer. N Identification and escalation of issues to appropriate team for urgent attention. N Responsible for database support, troubleshooting the problems by writing SQL queries, deploy current patches on UAT and production server at IIS server N Ensure customers remainsatisfied with the product by educating them about functional capabilities and possible upgrades. N Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. N Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. N Escalate unresolved queries to respective departments for accurate redressal. N

📌 Sr. Technical Associate (No Outstation Candidates) (Sabarmati River)
🏢 Spectra Technovision India
📍 Sabarmati River