Job DescriptionPlease find the JD. NRole - General Manager NRquired Expereince- Contact Centre Sales, Demand Consumer Analysi : 15 years in sales NLocation- MumbainResponsilbilties :- N1. Reporting to the E Business Head N2. Collaborate with cross-functional stakeholders (Operations, Product, Call Center, Customer NServices, Digital Marketing and I.T., HR) & assist in all aspects of the Ecommerce business Nincluding business planning, content strategy and development, promotional campaigns, online Nmarketing, product merchandising, website design, customer service, web analytics, and web Ntechnologiesn3. Responsible for CAPEX with an end to end responsibility of P&L; N4. Responsible for the development and management of the user experience of the online direct Nsales business including site navigation, content, development, checkout funnel, and promotional Ncampaigns.n5. Will be leading a team of incumbents to curate,



innovate and experiment new ideas and bring Nabout recent ecommerce business transformations that rise above an unprecedented customer Nexperience.n6. Responsible for P&L;, top line and bottom-line for the Category N7. Operational Excellence- Drives functions to achieve quality and on-time delivery metrics. NEnsure commitments for functionality and innovation are delivered timely within the budget N8. Collaborate with global and local functional teams and business units to ensure smooth end-toend Nexecution of global and local initiatives N9. Stay abreast of latesttrends and insights in ecommerce, CRM, and digital shopper marketing. NWorks with stakeholders to improve, develop and advocate new CRM, digital marketing, and NEcommerce opportunities N10. Responsible to setup and drive the online sales through call center N11. Responsible to achieve the sales and P&L; targets for the business N12. Build and direct a cohesive team of internal and external personnel to effectively develop Ecommerce solutions

📌 General Manager (Alibag)
🏢 Thomas Cook India
📍 Alibag