Job DescriptionJob Description: Assistant Restaurant Manager (ARM) – Fieno NLocation: Colaba, Mumbai NBrand: Fieno – Italian Fine Dining (Churchgate Hospitality) NRole OverviewnTheAssistant Restaurant Manager (ARM) will be responsible for driving guest experience, service excellence, and floor leadership at Fieno. NThis role requires a wine-forward hospitality qualified with formal WSET certification, strong service fundamentals, and the ability to elevate dining into a curated, narrative-led Italian experience inspired by Campania. NKey Responsibilitiesn1. Guest Experience & Floor Leadership Nn Lead service on the floor to deliver warm, anticipatory, and personalized dining experiences N Ensure each table receives story-driven service aligned with Fieno's philosophy (craft, provenance, nostalgia) N Handle VIP guests, reservations, and special occasions with finesse N Proactively manage guest feedback, recovery, and relationship building Nn2. Wine & BeverageExcellence (Core Requirement) Nn Curate and drive wine service rituals (presentation, decanting, pairing storytelling) N Recommend wine pairingsaligned with menu philosophy (Campania-led, Italian regional authenticity) N Train team on: N Basic wine knowledge N Glassware & service standards N Pairing logic with menudishes N Work closely with management on: N Wine list updatesn Menu pairings N Seasonal beverage programs Nn3. Team Management& Training Nn Supervise and mentor Guest Service Executives and Captains N Conduct daily briefingsfocused on menu storytelling + wine pairing N Build a team culture of: N Discipline + warmth N Attention to detail N Passion for hospitality N Support recruitment,



onboarding, and performance management Nn4. Operations & Service Standards Nn Ensure immaculatefloor readiness at all times (mise en place, ambiance, cleanliness) N Maintain SOPs for: N Service sequencenWine service protocols N POS & billing accuracy N Coordinate with kitchenfor: N Smooth service flow N Course pacingn Monitor inventory (glassware, linens, service tools) Nn5. Sales & RevenueFocus Nn Drive average check growth through intelligent wine upselling N Optimize covers vs. experience balance (avoid overloading the floor) N Contribute to improving: N Repeat guest frequency N Table spendn Guest satisfaction scores NnCandidate Profile NMust-Havenn WSET Level 2 or 3 (mandatory) or Court Of Masters N 3–5 years experience inpremium casual / fine dining restaurants N Strong understanding of: N Italian cuisine & dining culture N Wine pairing fundamentals N Excellent communicationand guest handling skills NnPreferredn N Experience in luxury orboutique hospitality brands N Exposure to Italian / European dining concepts N Familiarity with HNI / UHNI clientele handling N Experience with wine-led service environments NnKey Competencies Nn Guest obsession &emotional; intelligence N Strong floor presence and personality N Eye for detail (luxury service standards) N Commercial awareness (APC, upselling) N Team leadership & training capability NnWhy Join Fienon N Work with a chef-driven, storytelling-led Italian concept N Exposure to curated wine program & experiential dining N Opportunity to grow into Restaurant Manager / Beverage Lead roles N Part of a premium multi-brand hospitality group N

📌 Assistant Restaurant Manager (Alibag)
🏢 Churchgate Hospitality Private
📍 Alibag