Job DescriptionKey Responsibilities: NThe Senior Manager – Operations & Delivery will be responsible for, including but not limited to Nn Drive day-to-day business operations and execution across the India office. N Serve as the primary point of contact for the India office, working closely with US leadership to ensure seamless execution of business operations, client engagements, recruitment, and delivery initiatives. N Partner closely with USleadership to execute strategic initiatives and operational priorities. N Support client deliveryby managing resource planning, staffing coordination, onboarding, and delivery execution. N Work closely with Sales, Recruitment, and Delivery teams to ensure timely fulfillment of client requirements. N Personally support hiring for critical Sales, Marketing, IT, and leadership positions across India and the US whenever required. N Meet with clients, prospects, and partners to support business development, operational reviews, delivery discussions, and relationship management. N Represent the India office in client meetings and act as a liaison between India operations and the US leadership team. N Support the US office with proposal discussions, client presentations, solution reviews, and operational initiatives. N Monitor resource utilization, delivery performance, and operational KPIs to ensure business objectives are achieved. N Resolve operational challenges and client escalations while maintaining high levels of customer satisfaction.



N Identify and implement process improvements to enhance operational efficiency, delivery quality, and overall business performance. N Prepare and present regular operational updates, hiring progress, delivery metrics, and business insights to leadership. NnTravel within India and occasionally internationally as business needs require. NRequired Qualifications: Nn Bachelor's degreein Business Administration, Engineering, Information Technology, or a related field. N 8–12 years of experience in IT Services, Staffing, SaaS, or Technology organizations. N Strong experience in Operations, Delivery, Client Management, Recruitment, and Business Execution. N Experience supporting Sales, Marketing, and Technology organizations. N Experience working withboth India and US stakeholders. N Robust understanding ofresource planning, staffing, delivery operations, and client management. N Excellent communication, presentation, stakeholder management, and problem-solving skills. N Ability to independently manage multiple priorities and drive business outcomes in a fast-paced environment. N Willingness to travel for client meetings and business engagements. NnPreferred Qualifications: Nn Experience working in a startup or high-growth technology environment. N Exposure to SaaS, AI, Healthcare Technology, or IT Consulting businesses. N Experience working directly with executive leadership and enterprise clients. N Strong understanding ofrecruitment, business operations, and client delivery functions. N

📌 Senior Manager - Operations & Delivery (Hyderabad)
🏢 Charter Global
📍 Hyderabad