Job Description We're Hiring: Service Delivery Manager – Cloud Platform
n Experience: 5–7 years | Location: Andheri, Mumbai | Type: Full-time
n About the Role
n We're looking for a hands-on Service Delivery Manager who can lead cloud infrastructure delivery across AWS and Azure, manage customer expectations, ensure SLA/KPI compliance, and keep operations running smoothly.
n If you enjoy solving problems, driving service excellence, and working with smart cloud teams, this could be a great fit.
n What You'll Do
n Cloud Skills We're Looking For
n n Own end-to-end delivery of cloud and infrastructure managed services.
n Ensure SLA, KPI, incident, problem, change, and release management excellence.
n Act as the key customer contact for service reviews, escalations, and improvements.
n Lead and mentor cloud/infrastructure engineers.
n Drive automation, standardization, RCA, and continuous service improvement.
n n Good working knowledge of AWS and Azure services such as EC2, VPC, IAM, S3, RDS, EKS/ECS, CloudWatch, Azure VMs,



VNet, Storage, Backup, Monitor, Load Balancer, App Services, Azure SQL, Entra ID, and AKS.
n You'll Be a Great Fit If You Have
n n 5–7 years of experience in IT infrastructure, cloud operations, or managed services.
n At least 2 years in a Service Delivery, Technical Lead, or Team Lead role.
n Robust ITIL process understanding.
n Experience managing AWS and/or Azure production environments.
n Excellent communication, customer management, and stakeholder handling skills.
n n Bonus Points
n n AWS Certified Solutions Architect – Associate
n Microsoft Certified: Azure Administrator Associate (AZ-104)
n n Interested?
n Let's sit for a coffee with Technical panel discussion and talk cloud, customers, SLAs, and what makes great delivery service click.
n If this sounds like you, please share your resume on
n Regards,
n HR

📌 Service Delivery Manager (Raigarh)
🏢 Orient Technologies
📍 Raigarh