Department
Customer Experience Management
Function
CEM
Position
Senior Manager - Projects
Band
M2
Location
Mumbai - Bhandup
Reporting To
DVP
Our Vision
To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs.
HDFC ERGO as an Employer
- We believe in Sensitivity
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- We drive Excellence
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- We uphold Ethics
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- We bring Dynamism
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About HDFC ERGO General Insurance Co. Ltd.
HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers complete range of general insurance products ranging from motor, health, travel, home and personal accident in the retail space and products like property,
marine and liability insurance in the corporate space. With a network of branches spread across wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and cutting-edge products to its customers.
Key Roles & Responsibilities
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- Lead strategic customer experience initiatives driving transformation across customer journeys and digital ecosystems.
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Journey Re?Engineering & Process Excellence
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- Lead end?to?end customer journey redesign
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- Oversee root cause analysis, gap identification, and solution design