Key Result Areas (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
Achieve collections targets
- Minimize credit losses for portfolio
- Drive higher resolution rates.
- Daily monitoring and regular reviews of delinquent portfolio
- Work with non-performing defaulting borrowers to create optimum recovery solutions
Portfolio review and monitoring
- Monitor customer accounts, flagging likely cases of default or delayed payment
- Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
Compliance and audit
- Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
- Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
- Participate in periodic audits of the collections teams
Customer escalations and complaints
- Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations