Job Summary:
We are looking for an experienced Al Ops Tech Leader — Operations Support to lead the intelligent transformation of our operations support functions. This senior technical leadership role combines deep hands-on contribution to data & Al solutions that directly enhance operations support processes with strategic leadership in developing AIOps tools/platforms and driving Al technical direction for all operations support initiatives.
The role is explicitly centered on operations support domains — including incident management, major incident response, problem management, change enablement, service desk / Level 1—3 support, monitoring & observability, service reliability, and operational resilience. You will remain actively involved (-40—50%) in delivering technical support in data solutions that solve real operations support pain points, while leading the design, build, and evolution of AIOps tooling and serving as the principal Al technical authority for operations support transformation programs.
This is a player-coach position in the operations support space:
hands-on technical delivery + team leadership + Al architecture governance for operational excellence.
Key Responsibilities
Hands-on Data & Al Solutions for Operations Support
• Actively lead and contribute to high-impact data/AI projects that directly improve operations support outcomes — e.g., real-time incident enrichment, predictive alerting, automated root-cause analysis, change risk scoring, ticket clustering & autotriage, knowledge mining for support agents, and intelligent runbooks.
• Design and deliver scalable features embedded into operations support workflows and platforms (ServiceNow, Jira Service Management, monitoring tools, ITSM systems, etc.) in collaboration with multidisciplinary competency teams.
• Ensure solutions meet strict operations support SLAs for reliability, low latency, auditability, explainability, and zero-downtime deployment.
• Up-to-date with innovations and resea
📌 AI Operations Tech Leader (India)
🏢 Lingaro
📍 India