Position Name - Vice President - Client Servicing

Location - Mumbai

Experience Range - 12 years+

Mandatory Requirement:

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10+ years of experience in an insurance broking company with strong exposure to Employee Benefits (EB)

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Prior experience in client servicing / account management / relationship management

Job Roles and Responsibilities:

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Act as the primary point of contact for assigned clients and ensure high levels of satisfaction

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Manage end-to-end client servicing, including onboarding, renewals, and ongoing relationship management

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Coordinate with internal teams (operations, product, sales, and delivery) to ensure seamless execution of client requirements

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Understand client needs and proactively provide solutions to address business challenges

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Track service deliverables,



timelines, and SLAs to ensure adherence to agreed standards

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Identify opportunities for cross-sell and upsell within existing client accounts

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Prepare client reports, presentations, and MIS as required

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Handle client escalations effectively and ensure timely resolution

Qualification and Experience

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Robust communication and stakeholder management skills

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Ability to manage multiple clients and priorities simultaneously

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Problem-solving mindset with attention to detail

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Proficiency in MS Excel and PowerPoint

Other Details:

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Work from office

📌 Senior Leadership (Mumbai)
🏢 SKS Enterpprises
📍 Mumbai