Job Title: Assistant Manager- Merchant Onboarding
Experience: 4-7 Years
Location: Bangalore, India

What You’ll Be Doing:
- Handling a team responsible for Merchant onboarding account activation with KYC, risk, and compliance checks.
- Managing account changes as per requests from the business team or merchants.
- Acting as the first point of contact for all internal or external queries.
- Ensuring adherence to operational guidelines during account activation and query resolution.
- Maintaining TAT (Turn Around Time) in accordance with SLA (Service Level Agreement) for the process.
- Training current team members on processes and responsibilities.
- Preparing and updating process changes as necessary.

Qualifications & Experience:
- 4-7 years of relevant experience in back-end operations, preferably within a fintech background.
- Strong knowledge of the payment gateway industry.
- 2-3 years of prior experience in team handling.
- Deep understanding of merchant onboarding, KYC document verification, and risk undertaking.
- Process-oriented, proactive, and result-driven individual.




- Strong interpersonal skills with the ability to understand merchant requirements.
- Well-versed in using Excel and Word.
- Proficiency in English, Hindi, and any other languages is an added advantage.
- Certification in KYC & AML domain (optional, but advantageous).
- An MBA qualification is preferred.

Additional Skills:
- Effective communication skills.
- Proficiency in handling operations related to KYC, risk, and compliance.

Why Work at Open?
- Be a part of the early tribe that is revolutionizing the way business banking operates.
- Every contribution you make will impact the way millions of businesses are managed.
- Work alongside some of the brightest minds who appreciate your individuality.
- Experience a two-way street for growth and fun – how you thrive and interact will drive success at Open.

Website for Reference:
www.open.money

This breaks down the role and expectations in a mo

📌 Open Financial (Bengaluru)
🏢 NextHire
📍 Bengaluru