Job DescriptionWe're Hiring | Manager / Senior Manager – Service Operations (After Sales) NLocation: Bhiwandi, Maharashtra NExperience: 6–10 Years NCTC: Up to ₹18 LPA NEmployment Type: Full-Time NLead Service Operations. Drive Customer Success. Deliver Operational Excellence. NNIDO Machineries Pvt. Ltd. is looking for a dynamic and experienced Manager / Senior Manager – Service Operations (After Sales) to lead our After Sales Operations function. This role is responsible for driving end-to-end service execution, ensuring machine uptime, delivering exceptional customer service, and leading a high-performing field service team. NIf you have proven experience in After Sales Service Operations, Field Service Management, Preventive Maintenance (PM), Annual Maintenance Contracts (AMC), and Service Delivery, we invite you to join our growing team. NKey ResponsibilitiesnService Operations Nn Plan and schedulePreventive Maintenance (PM), AMC visits, breakdown services, installations, and retrofit projects. N Optimize field engineerdeployment and resource utilization. N Ensure timely job completion while meeting SLA and Turnaround Time (TAT) commitments. N Monitor machine uptime and drive continuous operational improvements. NnTeam Leadership Nn Lead, mentor, anddevelop the After Sales Operations team. N Plan manpower allocation across multiple customer sites. N Drive team performance,productivity, and operational excellence. NnSpares & Logistics Nn Coordinate with Stores, Purchase, and Commercial teams to ensure timely availability of spares. N Monitor spare parts planning and site-level consumption. N Support seamless execution of service operations. NnCustomer Success Nn Act as the primary point of contact for operational escalations. N Build strong customer relationships through responsive service delivery. N Ensure timely completion of service reports, handover documents, and operational documentation.



NnPerformance Management Nn Monitor Machine Uptime, SLA Compliance, PM/AMC Completion, Job Closure TAT, and Customer Satisfaction. N Prepare weekly and monthly MIS reports. N Drive ERP compliance and continuous process improvements. NnWho We're Looking For NDiploma or B.E. in Mechanical, Electrical, Mechatronics, or a related discipline. NMBA/PGDM in Operations will be an added advantage. N6–10 years of experience in: Nn After Sales Service Operations N Field Service Management N AMC & Preventive Maintenance N Service Planning & Scheduling N Site Operationsn NStrong leadership, planning, customer management, and problem-solving skills. NHands-on experience with ERP systems, MIS reporting, and cross-functional coordination. NPreferred Industry Experience NCandidates with experience in the following industries will be preferred: Nn Material HandlingEquipment N Warehouse Automation N Industrial Automation N Conveyor SystemsnIntralogistics N Packaging Machinery N Industrial Machinery N Factory Automationn Manufacturing Equipment NnExperience in organizations involved in designing, manufacturing, integrating, or servicing industrial automation and material handling solutions will be an added advantage. NWhy Join NIDO?nLead a key function that directly impacts customer satisfaction and business growth. NWork with one of India's fast-growing Material Handling & Warehouse Automation companies. NCollaborate with cross-functional teams in a culture of innovation, ownership, and operational excellence. NExcellent opportunities for growth opportunities and leadership development. NWork Location: Bhiwandi, Maharashtra NCTC: Up to ₹18 LPA (Based on experience and suitability.) NInterested candidates canshare their updated resume at: [email protected] NBefore applying, please review the Job Description, experience requirements, and CTC budget. Only candidates with relevant After Sales Service Operations experience will be considered.

📌 Service Operations Manager (Alibag)
🏢 NIDO Group
📍 Alibag