Job DescriptionKey Responsibilities: N Explain DDC's products and services in a professional manner via email, text message, or Nchat.n Engage with customers while communicating warmth, empathy, and patience Nthroughout interaction. N Ensure that appropriate actions are taken to resolve customer problems and concerns. N Escalate customer needs that require additional knowledge or ability to leadership. N Timely communication with US teams via email, chat, and/or ticketing systems. N Follow DDC procedures and guidelines to ensure that DDC's services are offered in a Nmanner consistent with our mission and vision statements. N Other duties as assignedor become evident. NKnowledge, Skills, and Abilities: N Two (2) years' experience in customer service,



preferably in contact center setting. N Able to speak, write, and read English fluently, ensuring clear communication and proper Ngrammar in all customer interactions. N Effective communication via phone, email, chat, and ticketing systems including proper tone Nfor customer interactions. N Attention to detail in documenting interactions and keeping track of follow-ups. N Basic technical troubleshooting skills when supporting technical aspects of customer needs. N Flexibility in handling shifts that cover US business hours.

📌 Customer Service Representative (Chennai)
🏢 Wenger and Watson
📍 Chennai