Job DescriptionExp- 1-2 Years (Inbound/ Outbound Exp.) NCTC- 4.5 LacnMode- Hybrid NLanguage Required- Hindi,English NResponsibilitiesn● Answering calls and mails to guide customers about Livspace design services and Nproducts for end-to-end home design projects as per the SLA and TAT. ● Assisting Ncustomers while they shoponline; guiding them on the best design products for their Nhomes.n● Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries. N● Follow up with stakeholders to ensure that appropriate action has been taken on customer requests and complaints N● Escalate unresolved customer requests, pass on grievances to higher departments Nfor further investigationand clarification N● Make reminder calls to clients, send follow-up emails,



and schedule appointments N● Feedback calls to customers N● Perform other duties asassigned NKey Requirementsn● Great written and verbal communication skills N● Good listener with active problem solving skills N● Good interpersonal and analytical skills N● Quick learner and open to learning current channels or processes N● Flexible with work timings/ schedule and availability. N● Knowledge of social media platforms N● E-commerce experience is a bonus N● Freshers are more than welcome N● Multitasker with flexibility to work in different work roles. N● Basic knowledge about home interior design and products would be an added Nadvantage.n● Prior experience of working with CRM tools such as Freshdesk would be an added Nadvantage.

📌 Customer Support Executive (Vasanthanagar)
🏢 LivSpace
📍 Vasanthanagar