Job Description Job Description – Team Leader (Banking / International Customer Support)
n Position: Team Leader
n Location: Malad, Mumbai
n CTC: Up to ₹7 LPA
n Working Days: 5 Days a Week
n Shift: Rotational Shifts
n Job Summary
n We are seeking an experienced Team Leader to lead and manage a team of customer support associates in a dynamic and performance-driven environment. Candidates from Banking, BFSI, International Customer Support, International BPO, or Customer Service backgrounds are preferred.
n Key Responsibilities
n n Manage day-to-day team operations and ensure achievement of performance targets.
n Monitor productivity, quality, attendance, and service levels.
n Conduct regular coaching, feedback sessions, and performance reviews.
n Handle customer escalations and ensure timely resolution.
n Drive team engagement and maintain high levels of employee motivation.
n Ensure adherence to organizational policies and client requirements.
n Prepare and maintain performance reports and MIS.
n n Eligibility Criteria
n n Graduation is Mandatory (Only Graduates can apply).




n Minimum 1–3 years of experience as a Team Leader.
n Banking, BFSI, International Customer Support, or BPO experience preferred.
n Strong communication, leadership, and people management skills.
n Comfortable working in rotational shifts.
n Willing to work from Malad, Mumbai.
n n Preferred Candidate Profile
n n Immediate Joiners Preferred.
n Experience handling customer service or international process teams.
n Strong analytical and problem-solving skills.
n Candidates must be comfortable commuting to Malad, Mumbai.
n n Compensation & Advantages
n n Salary up to ₹7 LPA
n 5 Days Working
n Career Growth Opportunities
n Dynamic and Collaborative Work Environment
n n Interested candidates can share their updated resume along with Current CTC, Expected CTC, Notice Period, and Current Location.
n Note: Only graduates who are comfortable working from Malad, Mumbai should apply.
n (phone hidden) - HR (NEHA)
n

📌 Team Lead (Raigarh)
🏢 TP
📍 Raigarh