About The Company

DaVinci Commerce is a leading innovator in the field of commerce marketing, leveraging the power of generative AI to revolutionize how brands connect with consumers. Our flagship platform, the DaVinci IQ DaVinci Commerce Media Campaign Management Platform™, integrates creative, audience, and media components into a seamless workflow. This allows advertisers, retailers, and agencies to launch self-service commerce media campaigns in under five minutes, delivering speed, scale, and precision. Our solutions utilize pre-approved, reusable templates, AI-driven automation, and first-party data to activate campaigns across multiple channels including display, social, and video/CTV. Trusted by major brands and retailers such as Giant Eagle, Stop-n-Shop, SimpliSafe, Nestle, Procter & Gamble, and Unilever, DaVinci Commerce is at the forefront of transforming digital marketing and commerce engagement.

About The Role

We are seeking a dedicated and strategic Account Manager to join our Client Services team. This role is pivotal in managing the end-to-end execution of client campaigns, ensuring client satisfaction, and fostering long-term relationships. Operating during the Night Shift/US working hours and based in Bangalore, the successful candidate will be responsible for overseeing campaign operations, coordinating with cross-functional teams, and providing exceptional service to our clients and partners. The ideal candidate should possess a passion for online business and e-commerce, with a proven track record in managing global clients and delivering outstanding results. This role offers an excellent opportunity to work in a dynamic environment that values innovation, collaboration, and professional growth.

Qualifications

The ideal candidate will possess a Bachelor's or Postgraduate Degree in Business or a related discipline,



with 1-4 years of relevant experience. Prior hands-on experience in campaign management, preferably within an agency environment, is highly desirable. Advanced proficiency in Microsoft Office applications, especially Excel, Word, PowerPoint, and Access, is essential. A solid understanding of programmatic advertising, interactive media, display, mobile, and video technologies, along with social media expertise, is required. Knowledge of emerging digital technologies and industry trends will be advantageous. Candidates should demonstrate a strong passion for online advertising, with a focus on delivering measurable results and maintaining high attention to detail.

Responsibilities

- Manage all aspects of tier 2 and tier 3 client accounts, including both brand direct and agency relationships, focusing on campaign production and client relationship management.
- Oversee day-to-day campaign deliverables, ensuring timely execution and quality standards are met.
- Train clients on current platform features, ad types, and functionalities to foster client satisfaction and revenue growth.
- Collaborate with cross-functional teams such as Creative Services, Quality Assurance, Technical/Ad Operations Support, and Engineering to initiate campaigns and resolve issues promptly.
- Maintain and nurture strong client relationships through regular communication, business reviews, and feedback sessions.
- Develop comprehensive campaign timelines, set clear expectations,



and manage changes effectively to ensure smooth delivery.
- Prepare and submit creative assets, organize tasks via internal tools, and ensure compliance with publisher specifications.
- Review media plans, coordinate third-party tracking, distribute ad tags, and facilitate successful campaign launches.
- Respond to live campaign issues, conduct post-launch analysis, and provide actionable insights for optimization.
- Understand operational processes thoroughly and manage client expectations regarding turnaround times and deliverables.
- Work closely with the Sales team to provide insights for pre, mid, and post-campaign analysis, supporting continuous improvement.
- Lead business review meetings, present performance reports, and gather client feedback to enhance service delivery.

Benefits

At DaVinci Commerce, we believe in supporting our employees growth and well-being. We offer competitive salary packages, comprehensive health insurance, and opportunities for professional development. Our work environment encourages innovation, collaboration, and continuous learning. Additionally, employees benefit from flexible work arrangements, recognition programs, and a culture that values diversity and inclusion. Joining our team provides a platform to work on cutting-edge technology solutions and make a significant impact in the digital marketing landscape.

Equal Opportunity

DaVinci Commerce is an equal opportunity employer. We are committed to creating an inclusive environment where all employees and applicants receive fair treatment regardless of race, gender, age, religion, national origin, disability, or any other characteristic protected by law. We believe diversity enhances our innovation and success, and we strive to foster a workplace culture that respects and values individual differences.

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