- Conduct periodic assessments of facility operations and identify areas for improvement.
- Conduct periodic audits to assess facility compliance with regulations and standards.
- Conduct regular facility inspections to identify and address maintenance issues.
- Conduct regular inspections to ensure that the procedures are being followed and updated as required.
- Conduct regular meetings with vendor partners and ensure delivery standards / schedules are met.
- Conduct vendor meetings on a regular basis and review performance.
- Coordinate and communicate with LOBs and other stakeholders as required.
- Coordinate and maintain the as-built drawing and transition document library.
- Coordinate for employee moves.
- Coordinate / monitor LL actions on areas controlled by them.
- Coordinate office space planning and allocation, including moves and relocations.
- Coordinate with different vendors for minor project work.
- Coordinate with the Housekeeping department and the Pest controller to have a pest free environment.
- Ensure adherence to client SLA's.
- Ensure all Critical Environment (CEM) requirements are met.
- Ensure all services are performed as per Standard Service Specifications.
- Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.
- Ensure all vendors are in compliance with contract and all insurance requirements are met.
- Ensure all work orders / inspections is closed / carried out regularly.
- Ensure appropriate follow up with customers resulting in superior and positive customer satisfaction.
- Ensure building compliance are checked for site and records maintained.
- Ensure compliance to all GRE OE standards and signoff.
- Ensure compliance with all health and safety, workplace and risk management policies.
- Ensure compliance with environmental, health, and safety regulations.
- Ensure compliance with Jones Lang LaSalle minimum audit standards.
- Ensure compliance with statutory regulations on fire, health and safety standards.
- Ensure Cross Cluster Knowledge sharing & Support with Co Staff.
- Ensure delivery of committed services and overall satisfaction with JLL.
- Ensure facility inspections are carried out as per schedule.
- Ensure facility related consumables inventory and zero stock intolerance at any point of time
- Ensure to implement all process / procedures on ground effectively.
- Ensure up keep of office maintained, liaise with soft service team, for the same.
- Ensure vendor insurances are in place and meet legal requirements.
- Ensure visitors are promptly attended by the Front Office Executives (FOE).
- Ensure work orders are being completed according to SLA's and client KPI's.
- Maintain accurate records of facility assets, warranties, and maintenance history.
- Maintain and implement applicable SOPs.
- Maintain documentation, status updates and information through ticketing system.
- Maintain equipment database for site.
- Maintain high standards of M&E; operations.
- Maintain the logbooks, checklists and PPM schedules for all M & E installations.
- Maintain updated vendor escalation matrix.
- Manage all duties in compliance to Master Services Agreement and applicable performance measurements.
- Manage all Healthy & safety issues and actively participate in Health and Safety reviews.
- Manage and maintain facility management tasks as assigned.
- Manage and maintain small facility management tasks as assigned.
- Manage and monitor site work ticket queue.
- Manage and participate in desk coverage (including security scheduling).
- Manage backup and paperwork for spend.
- Manage critical relationships with client, residents and key vendors.
- Manage day-to-day activities of guest services.
- Manage delegated spend activity.
- Manage Downtime / Breakdowns.
- Manage new hire swag and orders.
- Manage out of scope costs with specific forms and required client approvals.
- Manage the daily delivery of existing service contracts.
- Manage the shift FM operations.
- Manage the site in accordance with all agreed policies, procedures and contract scope.