Role description

Job Description

Who are we looking for

L 3 level Senior Transaction Processing Executive/Officer – to process the Capital Market – Brokerage process documents for a Non-Voice BPS account (US Client).

Technical Skills:

- Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting & data analysis.

- Good Typing Speed of 28 WPM with >=95% accuracy

- Excellent Communication skills – to attend Client Calls, Onshore Training etc

- Understanding of financial transactions / compensation structures (preferred)

Process Skills:

- The Senior Transaction Processing Executive/Officer will support the service team by managing and resolving client compensation-related cases, including research, validation, categorization, and communication with financial advisors. This role involves working on a newly established workflow and queue, requiring strong analytical skills, attention to detail, adherence to communication, and compliance guidelines.

- Experience in wealth management / broker-dealer operations

- Familiarity with case routing and workflow tools

- Exposure to SOP-driven environments and quality frameworks

Behavioral Skills:

- Strictly US Shift Working Hours (India late evening OR Night shift) – should be flexible to do Over Time duty if required.

- Punctual and adherence to attendance and Leaves





- To report to Team Lead and follow the Instructions and the HR Policies as per Company

Certification:

- Bachelor's degree in finance, Business Administration, Commerce, or related field.

- Additional Certification on Stock Market Subjects is added advantage.

- No Engineering / Tech Graduates

Roles & Responsibilities:

- Manage the day–to day processing as per the defined timelines of the LOB

- Adhere to the set KRA and SLA internal and external

- Knowledge of client agreed SLA as discussed in monthly huddles and awareness sessions

- Become a process expert by getting trained in critical queues

- To be flexible with the needs of the customer and overachieve the numbers as per the need of the hour

- Keep the immediate manager informed of task accomplishment, issues if any identified

- Adhere to deadlines and always ensure fidelity on data submission.

Experience requirements:

- 3 - 5 years in financial services operations / wealth management/ Client servicing / case management

- Compensation or transaction processing (preferred)

Expected Competencies:

- Strong analytical and problem-solving skills

- Excellent verbal and written communication (especially email etiquette)

- Attention to detail and accuracy

- Ability to manage multiple cases with tight deadlines

- Adaptability to current processes and workflows

📌 Sr Transctn Procng Off (Bengaluru)
🏢 Mphasis
📍 Bengaluru