To be part of enthusiastic team for Managed Services, Delivering high quality solutions, Contributing to customers success and development of the entity.

So, love to unleash the potential of a talented team by coaching them to be at their best so they can work in a flow state of mind? Driven by technology, operational excellence and a ServiceNow enthusiast? Then we are looking for you

What will you do?
- Demonstrate ownership of assigned work and lead teams.
- Manage Support contract and delivery of projects throughout life cycle.
- Leading a medium- large size team of consultants.
- Seek to continuously improve team efficiency and customer satisfaction.
- Assist client in their success path and building road map.
- Effectively manage and collaborate closely with business requester and internal stakeholders
- Contribute and encourage internal knowledge sharing and asset generation within team.
- Come up with creative ideas and solutions to ensure cost effectiveness.
- Lead cross functional and technical discussions and decision making.
- Monitor and meet the KPIs




- Support growth of Junior colleagues by knowledge sharing and trainings.
- Contribute and work together with different project and delivery team with in same business unit ensuring customer success.
- Ensure high utilization and motivation among team members.
- Lead Service Management meetings with clients and create Service delivery reports.

We ask
- Minimum education: Bachelor (in computer science or related experience)
- Minimum experience: 7+ years
- Proven Experience in consulting, client facing or team handling/leading.
- Language skills: Fluent English
- Required certificates: ITIL, ServiceNow CSA, ServiceNow CIS

Competencies:-

General Profile:
- Requires specialized depth and/or breadth of expertise in Service Management, Customer Management and Team Management.
- Leads others to solve complex problems.
- Works independently, with guidance in only the most complex situations.
- Lead project

📌 4M India (Bengaluru)
🏢 Plat4mation
📍 Bengaluru