KEY RESPONSIBILITIES

Dealer Identification and Outreach
Identify and target potential dealers and manufactures within the industry. Initiate and manage outreach efforts to establish current relationships. Motivating dealers to achieve higher sales
Relationship Management
Build and maintain strong relationships with existing and new dealers/manufactures. Serve as the main point of contact and provide ongoing support to ensure dealer satisfaction and engagement
Performance tracking
Monitor and analyze staff and dealer performance. Track key metrics such as lead generation, conversion rates and revenue contributions
Collaboration
Work closely with branch team, Operations to ensure alignment and support for disbursement. Coordinate joint marketing efforts and campaigns.
Business Development
Coordinate dealers, manage team and ensure the achievement of the monthly target
Stakeholder Management
Liaise with dealers, manufactures, relevant functional/business teams to promote the ease of doing business or to reduce any operational delays or to resolve any conflicting

KEY INTERACTIONS





Internal Stakeholders
External Stakeholders
Internal Team: Zonal Heads, Regional Managers, Area Managers, Branch Manager for operational matters, guidance, and support.
Support functions: Finance, Marketing IT etc. for payments, marketing and digital support
Dealers, Manufactures

KEY ROLE DIMENSIONS

State Head - Consumer Durables Loans is a supervisory role
Geographical Coverage: For each State Head – Consumer Durable Loans needs to handle a team of 10-15 SMs and 150-200 ROs. Geographical coverage is one state or zone based on business potential

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

Factor
Competency
Definition
Behavioral Attributes
THOUGHT
Dealer & Customer Focus
Building strong dealer relationships and delivering customer-centric solutions.
Accountable for meeting customer needs, gather customer feedback and address gaps to meet emerging customer needs
Business Acumen & Insight
Applying know

📌 State Head – Consumer Durable (Vijayawada)
🏢 Muthoot Fincorp
📍 Vijayawada