Role and Responsibility
- Overseeing staff members and ensuring the accurate and timely invoicing of customers.
- Setting payment collection goals and targets for the department.
- Creating and implementing a strategy to improve the collection of outstanding credit.
- Implementing collection policies and procedures to avoid excessive outstanding credit.
- Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
- Implementing deadlines for invoicing and payment collection.
- Negotiating with customers in cases when non-payment occurs.
- Preparing monthly feedback reports on payment collections.
- Remaining informed of any legislative procedural training regarding debt collection.
- Training and mentoring of staff members in the collections department.
KEY CHALLENGES
- Lack of current contact information.
- Disjoint communications.
- Lack of self-served solutions.
- Meeting compliance requirements.
- Lack of automation.
- Providing secure communications
KEY SKILLS & BEHAVIOURAL ATTRIBUTES
- Experience with accounting software such as Quick books and General Ledger and advanced knowledge of MS Excel.
- The ability to work accurately and independently.
- Good verbal and written communication skills.
- Excellent analytical skills and an eye for detail.
- Outstanding leadership and managerial skills.
- Robust time and people management skills.
- Ability to work to strict deadlines.
EDUCATION / EXPERIENCE
Bachelor’s degree in finance, accounting, or a related field.
- 9-12 years’ experience as a collections manager.