Job Responsibilities:
- Build and customize Slack and other collaboration workspaces
- Identify the gaps between current and desired end-states of Slack and plan solutions
- Improve collaboration and SaaS integrations to ensure consistent performance of the app
- Support and escalate points for technical issues and resolve Slack escalation queues
- Assist with delivery management processes and enforcement
- Offer trainings of all Slack, custom Slack apps, workflow, and other digital workplace tools
Job Requirements:
- Bachelor’s/Master’s degree in Engineering, Computer Science (or equivalent experience)
- Minimum of 3+ years of relevant experience with SaaS and Slack
- Knowledge of digital workplace tools, specifically Slack Admin, Slack Workflows, Slack Forms, Slack APPs and APIs
- Strong grasp of Python and AWS
- Expertise in configuration and integration using tools like PowerShell, JavaScript, Postman, etc.
- Proficiency with web services/RESTful APIs
- Strongholds on databases, including knowledge of SQL and NoSQL models
Preferred Skills
- Familiarity with networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP, and distributed networks
- Understanding of cloud security models and API security models
- Practical knowledge of SDLC, ITIL, and Agile Frameworks
- Experience working in an Agile setting
- Good interpersonal and communication skill