Job Description: Product Support Associate
This role is perfect for a highly motivated and customer-focused individual who is eager to start
their career in the fintech SaaS industry. As a Product Support Associate, you'll be the first point
of contact for our clients & business teams, helping them navigate and solve day-to-day issues
related to our financial lending product. Your primary goal is to provide clear, friendly, and
efficient support.
Responsibilities:
● Be a Problem Solver: Answer questions and help the business team with basic technical
issues they face while using our product.
● Help and Guide: Provide prompt and accurate assistance to the team via email, chat, or
our internal support system.
● Know When to Escalate: Identify and report more complex issues to the senior support
or technology teams.
● Keep Things Organized: Log and track all support requests and their resolutions in our
system.
● Stay Alert: Watch for any signs of product issues and inform the tech team right away.
Who We're Looking For
● Excellent Communicator: You must be able to explain things clearly and simply, both in
writing and speaking.
● A Quick Learner: You should be eager to learn about new product features and
technical concepts.
● Customer-Focused: You genuinely enjoy helping people and can handle difficult
situations with patience and a positive attitude.
● Team Player: You are willing to collaborate with your team to achieve shared goals.
● Flexible: You are open to working in a support environment and providing coverage on
weekends.
Basic Skills Required:
● Proficiency with Excel: Familiarity with basic formulas in Excel is a plus.
● Problem-Solving Mindset: A robust desire to solve problems and find solutions.
● Familiarity with specific ticketing/CRM systems like Jira
● Ability to use Postman collections & API calls.
● Basic Understanding of JSON & APIs
Performance Expectations:
● D
📌 Incred (Algotale) -Application support (Bengaluru)
🏢 NextHire
📍 Bengaluru
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