About the Role

The impact you will make

The Solutions Manager acts as the "concierge" for FinThrive clients. This role is committed to providing a superior customer service experience by using in-depth product knowledge, detailed troubleshooting, and quality technical support when resolving post-implementation issues. As a part of the Solutions Manager team, you'll be exposed to the many facets of FinThrive as well as career growth opportunities. Communication and time management skills are critical.

What you will do

Major Responsibilities/Activities:

Deliver superior customer service while fielding customer inquiries and requests, assisting with troubleshooting reported issues, and aiding using our applications in accordance with the internal policies, providing clear and concise documentation

Provide coordination and clear communication via phone, email and support cases to both internal and external customers

Organize, investigate, and resolve assigned work in a timely and effective manner

Leverage knowledge of claims and collections to support customers using our application

Interface/communicate with other departments to ensure product maintenance utilizing established procedures

Support application functionality and remain current on release updates and product knowledge

Document all customer interactions

Adhere to established procedures of documenting cases

Document software/product bugs and features for development

Provide support to Hawaii & West Coast (US) customers by working a shift covering their core hours (11:00PM to 8:00 AM IST)

What you will bring

Graduation Degree or equivalent Healthcare Revenue Cycle experience required

2+ years of experience working in US Healthcare industry and is familiar with terminologies

Ability to communicate with internal and external customers, in a clear, understandable and professional manner on the phone, via email and in person; and the demonstrated use of excellent written (i.e. good grammar/spelling) and verbal communication skills.

Demonstrate professional motivation, steadiness and dedication and the ability to develop and maintain successful, long-term, relationships with key industry/payer/client contacts.

Ability to lead contract negotiations and coordinate across teams

Ability for critical thinking for continuous improvement around customer experience and operations





Proven knowledge and experience in customer experience and support including issue resolution management

Demonstrate organizational, problem solving, time management and analytical skills.

Demonstrated experience communicating effectively with a customer and simplifying complex information

Demonstrated ability to work in a team environment that requires quick turnaround and quality output.

Self-direction and a strong sense of professionalism and personal accountability.

Knowledge of payer contracting and terms negotiation.

What we would like to see

Experience with Salesforce

Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook.)

Some Understanding of data connection types (VPN, Web Service, SFTP)

Familiarity with reporting databases such as SQL and other data visualization tools

Ability to quickly learn recent processes and/or applications

Strong attention to detail

Experience collaborating with multiple teams or departments

Experience in an environment that requires understanding and compliance to applicable State and Federal requirements

Demonstrated ability to work independently within cross-functional teams, manage simultaneous assignments and effectively prioritize workload with competing priorities

Available to work in US hours (with adjustments for non-Daylight savings)

6 PM to 3 AM IST (7:30 AM to 4:30 PM CST)

About FinThrive

FinThrive is advancing the healthcare economy.

FinThrive – formerly nThrive and acquired companies, TransUnion Healthcare and PELITAS – is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work.



Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit FinThrive.com

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we’re proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We’re honored to have also been ranked #21 among the Best Workplaces in Healthcare for 2023, and we know that it's our collective dedication that makes FinThrive an exceptional place to work.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits.

Term life, Accidental & Medical Insurance

Professional development opportunities

Company transport (home pick up & drop facility)

One time meal while working from office

32 days paid time off in a year (including sick/casual/earned leave)

12 weeks of paid maternity & 5 days Paid paternity leave

13 Company Holiday’s

Great work life balance

FinThrive’s Core Values and Expectations

Demonstrate integrity and ethics in day-to-day tasks and decision-making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable, and Engaged, operate effectively in the FinThrive environment and the environment of the workgroup, maintain a focus on self-development and seek out continuous feedback and learning opportunities

Support FinThrive’s Compliance Program by adhering to policies and procedures about HIPAA, GLBA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

📌 10764-Solutions Manager_Customer Support (Gurugram)
🏢 FinThrive
📍 Gurugram