Job Description:

Job Title: Soft Skills Trainer - Call Center/Back Office Operations

Job Overview:

We are seeking a energetic and experienced Soft Skills Trainer to join our team and play a key role in enhancing the communication and interpersonal skills of our customer support representatives and back-office personnel. The ideal candidate will have a proven track record in delivering impactful soft skills training programs and creating a positive learning environment. If you are passionate about developing people and fostering a culture of excellence, we encourage you to apply.

Responsibilities:

Training Program Development and Delivery:
- Design, develop, and deliver engaging soft skills training programs tailored to the needs of call center and back-office teams.
- Conduct training sessions on effective communication, customer service, conflict resolution, time management, and other relevant soft skills.

Needs Assessment and Curriculum Design:
- Conduct needs assessments to identify areas for improvement in the soft skills of team members.




- Collaborate with stakeholders to design and customize training curricula that address identified needs.

Individual and Group Coaching:
- Provide one-on-one coaching to team members to address specific soft skills challenges.
- Facilitate group coaching sessions to encourage teamwork and collaboration.

Performance Evaluation:
- Assess the effectiveness of training programs through participant feedback, performance metrics, and ongoing observation.
- Implement improvements and adjustments to training content based on feedback and outcomes.

Collaboration with Management:
- Work closely with department managers to align soft skills training with organizational goals and objectives.
- Provide regular updates to management on the progress and impact of the training programs.

Documentation and Reporting:
- Maintain accurate records of training sessions, attendance, and participant feedback.
- Generate reports on the effectiv

📌 Soft Skills Trainer (Pune)
🏢 HigHRise Solutions
📍 Pune