Job Description

? Reporting to the Project CEO/CBO, transform our early-stage customer facing operations into a scalable, first-rate customer experience. You will create and improve processes, enhance support resources, and develop our service strategy to support customer needs as the business grows.
? Be POC for all Customer Ops topics, in order to ensure constant business continuity and delivery excellence.
? Set up telephony and chat support infrastructure, including back- and frontend services implementations
? Implement AI-powered channels of CX, to ensure continuous CX and Cost-efficiency improvements
? Monitor the performance efficiency of all direct divisions. Act as mentor and coach

Key Responsibilities:

Reporting to the Project CEO/CBO, transform our early-stage customer facing operations into a scalable, first-rate customer experience. You will create and improve processes, enhance support resources, and develop our service strategy to support customer needs as the business grows.

📌 Head - Business Operations (Mumbai)
🏢 Unity SFB
📍 Mumbai