Description
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an significant role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Drives service continuity and end-user satisfaction for Oracle Solutions by leading incident response, proactive monitoring, and operational support across all environments to meet business demand.

Role accountabilities:

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Works with the GSI Solutions Director to address Key Business Users' feedback and satisfaction with Tower services.

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Collaborates with GSI Domain teams to deliver efficient and well-run processes.

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Ensures Oracle Application and Extension services maintain operational stability and adhere to Oracle's documented standards and industry best practices.

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Oracle Application and Extension services include API Management, Apex,



Kubernetes & Containers, WebLogic, Application Extensions, Database Schema Design, and Java Development, and Regional Interfaces.

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Leads capacity planning, technical documentation, upgrade coordination, patch management, and lifecycle support for Oracle-based applications and extensions.

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Establishes and maintains proactive application monitoring, alerting, and SLA tracking to ensure system availability and performance meets business demands.

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Manages incident triage, root cause analysis, problem resolution, and escalation procedures across all Oracle applications and extension services.

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Coordinates with the release manager to validate deployment readiness, support release activities across environments, and ensure rollback procedures minimize the risk of business disruption.

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Ensures compliance with application security and data privacy practices.

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Manages service request

📌 Oracle Solutions Support Manager (Bengaluru)
🏢 Arcadis
📍 Bengaluru