Role Summary:

Lead and manage 700-seat domestic outbound call center operations focused on driving student enrolments across training centres nationwide. The role is responsible for revenue generation, productivity, quality, and compliance across high-volume outbound sales and customer engagement processes.

Key Responsibilities:
- Lead outbound sales operations to increase student intake across multiple training centers in India
- Oversee 700-seat call center operations, ensuring high productivity and conversion ratios
- Define and execute operational strategies through capacity planning, performance reviews, and analytics
- Drive revenue, productivity, quality, SLA, and compliance metrics
- Monitor MIS, dashboards, and performance trends, present insights to senior management
- Strengthen call center systems, workflows, audits, and continuous process improvements
- Lead large teams including Operations Managers, Team Leaders, QA, and Training
- Manage hiring, training, workforce planning, attrition control, and performance management

Key Requirements:




- Strong hands-on experience in domestic outbound sales processes
- Proven capability managing large agent teams (500+ headcount)
- Exposure to Outbound Sales processes like Credit Cards, Life Insurance, Telecom, EdTech, Travel, Hospitality, Upselling, Outbound Sales
- Solid operational, people management, and performance leadership skills
- Working knowledge of MS Office (Excel, PowerPoint, MIS reporting)

Company Profile :

​​​​​​​Our client is a leading aviation and hospitality training organisation, established over three decades ago, with headquarters in Gurugram and a strong pan-India and international presence. Its flagship division operates the largest network of state-of-the-art training centres across India, delivering comprehensive soft-skill and professional training across Aviation, Hospitality, Travel Management, and Customer Services. The organisation is widely recognized for its outcomes-driven tra

📌 Head / AGM – Domestic Call Center Operations (Outbound Sales) (New Delhi)
🏢 The Search House
📍 New Delhi