Position Summary

The Front Office Manager oversees front desk, guest services, concierge, bell desk, and reservations operations to deliver exceptional guest experiences. This role focuses on operational excellence, team leadership, revenue optimization, guest satisfaction, and maintaining brand standards across all touchpoints.

Key Responsibilities

Guest Experience & Service Delivery
- Supervise day-to-day front office operations including check-in, check-out, and guest handling.
- Resolve guest issues promptly and manage escalations, VIP arrivals, and long-stay guests.
- Ensure high guest engagement scores and personalized service standards.
- Maintain lobby ambiance, queue management, and service turnaround efficiency.

Operational Management
- Manage front desk, concierge, bell desk, transportation, and telephony operations.
- Oversee room assignment, blocking, inventory control, and rate management through PMS.
- Review daily arrival/departure lists, group requirements, and special requests.
- Conduct daily team briefings and ensure smooth coordination with Housekeeping, F&B;,



Engineering, and Security.

Revenue & Financial Management
- Collaborate with Reservations and Sales to maximize room revenue.
- Monitor ARR, RevPAR, occupancy, and forecasting accuracy.
- Implement upselling programs and track team performance.
- Manage departmental budgets, payroll, and cost controls.

Team Leadership & Training
- Lead, train, and mentor the Front Office team.
- Conduct performance reviews and skill enhancement sessions.
- Prepare duty rosters and ensure optimal manpower coverage across shifts.
- Enforce grooming standards, discipline, and adherence to SOPs.

Systems, SOPs & Compliance
- Ensure effective use of PMS (Opera/IDS/HMS), POS, and communication systems.
- Develop, implement, and audit Front Office SOPs and emergency protocols.
- Ensure compliance with hotel policies, safety standards, and audit requirements.
- Maintain accurate records including registration

📌 Front Office Manager @ 5 star Hotel (Bengaluru)
🏢 KAWEN MANPOWER
📍 Bengaluru