Job Description My True Match is India's first pre-marital compatibility, verification, and due diligence platform designed to help individuals and families make informed marriage decisions. Through psychologist-led compatibility assessments, background verification services, and expert horoscope analysis, we bring trust, transparency, and compatibility to the matrimonial journey.
n Job Summary
n We are seeking a Customer Support Specialist to deliver exceptional customer experiences and assist clients throughout their journey with My True Match. This is a full-time onsite role based in North Bengaluru, where you will work closely with cross-functional teams to ensure seamless customer support and service delivery.
n Key Responsibilities
n n Handle customer inquiries through phone, WhatsApp, email, and chat.
n Guide customers through onboarding and service processes.
n Explain platform services, assessments, and report timelines.
n Follow up with prospective and existing customers.
n Resolve customer concerns professionally and efficiently.
n Maintain accurate customer records and communication logs.




n Coordinate with internal teams to ensure smooth service delivery.
n Collect customer feedback and help improve customer experience.
n Build positive relationships with customers and maintain high satisfaction levels.
n n Requirements
n n Bachelor's degree in any discipline.
n 0–3 years of experience in customer support, customer service, telecalling, or client relations.
n Excellent communication skills in English and local languages.
n Comfortable working in a fast-paced onsite environment.
n Experience in matrimony, counseling, relationship services, or wellness industries is a plus.
n n Work Model
n Full-time onsite role.
n Based in North Bengaluru, Karnataka.
n Collaborative office setting with opportunities to work closely with cross-functional teams.
n Why Join Us?
n Become part of an exciting startup.
n Competitive salary and performance incentives.
n Collaborative and supportive office culture.
n Growth and learning opportunities.
n Purpose-driven team environment.
n Work Location: Onsite – North Bangalore

📌 Executive - Customer Experience (Bengaluru)
🏢 My True Match (P
📍 Bengaluru