Job Description We're Hiring | Manager / Senior Manager – Service Operations (After Sales)
n Location: Bhiwandi, Maharashtra
n Experience: 6–10 Years
n CTC: Up to ₹18 LPA
n Employment Type: Full-Time
n Lead Service Operations. Drive Customer Success. Deliver Operational Excellence.
n NIDO Machineries Pvt. Ltd. is looking for a dynamic and experienced Manager / Senior Manager – Service Operations (After Sales) to lead our After Sales Operations function. This role is responsible for driving end-to-end service execution, ensuring machine uptime, delivering exceptional customer service, and leading a high-performing field service team.
n If you have proven experience in After Sales Service Operations, Field Service Management, Preventive Maintenance (PM), Annual Maintenance Contracts (AMC), and Service Delivery, we invite you to join our growing team.
n Key Responsibilities
n Service Operations
n n Plan and schedule Preventive Maintenance (PM), AMC visits, breakdown services, installations, and retrofit projects.
n Optimize field engineer deployment and resource utilization.
n Ensure timely job completion while meeting SLA and Turnaround Time (TAT) commitments.
n Monitor machine uptime and drive continuous operational improvements.
n n Team Leadership
n n Lead, mentor, and develop the After Sales Operations team.
n Plan manpower allocation across multiple customer sites.
n Drive team performance, productivity, and operational excellence.
n n Spares & Logistics
n n Coordinate with Stores, Purchase, and Commercial teams to ensure timely availability of spares.
n Monitor spare parts planning and site-level consumption.
n Support seamless execution of service operations.
n n Customer Success
n n Act as the primary point of contact for operational escalations.
n Build robust customer relationships through responsive service delivery.
n Ensure timely completion of service reports, handover documents, and operational documentation.




n n Performance Management
n n Monitor Machine Uptime, SLA Compliance, PM/AMC Completion, Job Closure TAT, and Customer Satisfaction.
n Prepare weekly and monthly MIS reports.
n Drive ERP compliance and continuous process improvements.
n n Who We're Looking For
n Diploma or B.E. in Mechanical, Electrical, Mechatronics, or a related discipline.
n MBA/PGDM in Operations will be an added advantage.
n 6–10 years of experience in:
n n After Sales Service Operations
n Field Service Management
n AMC & Preventive Maintenance
n Service Planning & Scheduling
n Site Operations
n n Strong leadership, planning, customer management, and problem-solving skills.
n Hands-on experience with ERP systems, MIS reporting, and cross-functional coordination.
n Preferred Industry Experience
n Candidates with experience in the following industries will be preferred:
n n Material Handling Equipment
n Warehouse Automation
n Industrial Automation
n Conveyor Systems
n Intralogistics
n Packaging Machinery
n Industrial Machinery
n Factory Automation
n Manufacturing Equipment
n n Experience in organizations involved in designing, manufacturing, integrating, or servicing industrial automation and material handling solutions will be an added advantage.
n Why Join NIDO?
n Lead a key function that directly impacts customer satisfaction and business growth.
n Work with one of India's fast-growing Material Handling & Warehouse Automation companies.
n Collaborate with cross-functional teams in a culture of innovation, ownership, and operational excellence.
n Excellent opportunities for career growth and leadership development.
n Work Location: Bhiwandi, Maharashtra
n CTC: Up to ₹18 LPA (Based on experience and suitability.)
n Interested candidates can share their updated resume at:
n Before applying, please review the Job Description, experience requirements, and CTC budget. Only candidates with relevant After Sales Service Operations experience will be considered.

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