Job Description Position Description
n A hands-on internship within the Customer Engineering team, providing exposure to SaaS product support, real-world customer issue resolution, and cross-functional collaboration with Engineering and Product teams. The intern will support troubleshooting activities, analyze technical issues, and assist in resolving customer queries under senior engineer guidance — building a solid foundation in SaaS solution engineering and application support.
n Primary Responsibilities
n n Assist in handling Tier 4 customer support issues
n Troubleshoot application issues using logs, basic SQL queries, and internal tools
n Support senior engineers in reproducing and analyzing product issues
n Document solutions, FAQs, and troubleshooting steps for future reference
n Collaborate with cross-functional teams including Engineering, Product, and Customer Support
n n Additional Responsibilities
n n Gain exposure to APIs, SaaS workflows, and cloud-based applications
n Participate in learning sessions and internal training programs
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