Job Description About MetaMorph:
n We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°
n About Our Client :
n Our client is an AI-powered finance automation platform that streamlines and modernizes financial operations, offering a unified solution integrating bill payments, smart banking, AI-driven accounting, expense management, and treasury service.
n What you'll get to do in this role:
n ● Own the full post-sales lifecycle — onboarding, adoption, retention, and expansion.
n ● Drive seamless onboarding and ensure customers realize value within the first 30–60 days.
n ● Build strong relationships with founders, finance teams, and key decision-makers.
n ● Monitor customer health metrics and proactively mitigate churn risks.




n ● Conduct regular check-ins and business reviews to drive engagement and long-term partnerships.
n ● Identify upsell and cross-sell opportunities in collaboration with Sales.
n ● Own renewals and work towards strong Net Revenue Retention (NRR).
n ● Act as the voice of the customer internally — collaborating with Product, Sales, and Operations teams.
n ● Stay updated on fintech, spend management, and market trends to better guide customers.
n We're looking for someone who:
n ● 2–5 years of experience in Customer Success / Account Management / SaaS roles.
n ● Experience managing B2B customers (finance teams, founders, CXOs preferred).
n ● Strong stakeholder management and relationship-building skills.
n ● Data-driven mindset with ability to track adoption and health metrics.
n ● Ability to work independently in a rapid-paced startup environment.
n ● Strong communication and problem-solving skills.
n ● Finance / fintech understanding is a plus.

📌 Customer Success Manager |1-3 YrsB Fintech Startup | SaaS | Bengaluru | Pre Series A
🏢 MetaMorph
📍 Bengaluru