Job Summary
We are looking for a Salesforce Community Cloud Functional Consultant with robust expertise in Experience Cloud implementations and business process understanding. The ideal candidate should be skilled in translating business needs into scalable portal solutions.
Role: Salesforce CX Lead (Support-Experience/Community Cloud)
Location:Bangalore
Mode: Hybrid
Experience:8+ years
Key Responsibilities
Gather, analyze, and document business requirements
Design functional solutions using Salesforce Experience Cloud (Community Cloud)
Configure communities including:
Templates & themes
User roles, profiles & permissions
Page layouts & navigation
Define customer and partner portal journeys
Work closely with stakeholders and technical teams
Support UAT, training, and go-live activities
Ensure best practices in usability, performance, and security
Required Skills
Hands-on experience in Salesforce Experience Cloud / Community Cloud
Strong understanding of:
Community setup & configuration
Sharing & visibility rules
Case management & knowledge base
Experience with Salesforce Service Cloud or Sales Cloud
Excellent business analysis & stakeholder management skills
Strong communication skills
Preferred Skills
Salesforce Experience Cloud Certification
Knowledge of CPQ or Service processes
Basic understanding of Lightning components (LWC/Aura)
Agile/Scrum experience
Key Competencies
Analytical thinking
Problem-solving
Client handling
Attention to detail