II. Purpose of the Position
1. Processes routine insurance tasks and activities for clients with minimal supervision. Responsible for meeting quality, quantity, and timeliness deadlines.
III. Principal Responsibilities
1. Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.
2. Interacts with co-workers and supervisors to meet client needs in a timely manner. Works effectively as a member of the team.
3. Uses email to communicate with clients and responds promptly to client requests. Composes emails that are clear, polite, and well-organized.
4. Reports problems promptly to supervisor and takes initiative to find solutions.
The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs
What You’ll Bring:
• Communicates effectively
• Assists in training others effectively
• Builds good team relationship
• Demonstrates functional excellence
• Customer-centric
• Ability to independently operate a variety of client systems and perform a range of insurance processing tasks.
• Ability to manage the Proof of Concept (POC) period effectively to onboard new clients.
• Interact with clients via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.
• Ability to analyze documents and follow complex rules.
• Ability to stay focused for an extended period.
• Ability to use own initiative for problem-solving
• Customer-centric and end-customer-focused.
What’s in it For Me? (+Advantages)
Monetary:
• Salary Range from INR 2.8 LPA – INR 3.2 LPA
• Quarterly Team Budget for team outing/get together
• Shift allowances up to INR 7700
• Performance-based quarterly
📌 Associate, SDU, India_Bangalore (Bengaluru)
🏢 ReSource Pro
📍 Bengaluru
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