Job Description:

Responsibilities:
- Review and promptly respond to customer inquiries via phone, chat, and email
- Engage with customers to understand their learning needs and recommend suitable courses and instructors
- Facilitate smooth interaction and coordination between students and teachers to ensure a seamless learning experience
- Assist customers through the registration and booking process, ensuring clarity and ease
- Maintain ongoing communication with customers, gather feedback, and encourage renewals

Requirements:
- Robust proficiency in spoken and written English, Telugu, and Tamil
- Comfortable working in rotational shifts, including night shifts, to accommodate
- US-based customers
- Excellent communication and interpersonal skills for customer engagement across multiple channels
- Ability to understand customer needs, collaborate with the management team,and successfully close bookings
- Prior experience in online education, especially in music, is a valuable asset

📌 Customer Support Executive (Navi Mumbai)
🏢 DC Consultants
📍 Navi Mumbai