About the opportunity

At Aiviq, we create clarity for the world’s investment managers. Our cloud-based data and analytics platform turns disparate client investment information into enterprise-wide datasets driving both greater clarity and the ability to derive deeper insights for hundreds of industry use cases across our Investment Manager customers.

We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for a Senior Customer Services Analyst to build out our Customer Services capability in India. Successful candidates should be highly customer focused with strong communication and a problem-solving mindset. Successful candidates should also be able to support the diagnosis and resolution of complex customer data and system challenges as well as being able to manage a team effectively.

What you will be doing





Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to:
- Oversee a small team of Customer Services analysts based in Hyderabad
- Trouble-shoot system failures and investigate customer queries
- Build and maintain data connectors for existing and/or new data sources
- Support release testing on current features and enhancements prior to customer releases
- Ensuring that process documentation is kept up-to-date
- We can offer some flexibility in working location, but we will expect the analyst to work at least three days a week in our Hyderabad office

What you will need
- Experience building and developing high functioning teams
- A strong technical skill set coupled with experience of working in customer facing roles
- Proficiency in SQL and experience of supporting or developing computer systems
- Experience with undertaking analysis of complex data or technical issues, and managing tech

📌 India - Hyderabad - Aiviq - Senior Customer Services Analyst
🏢 Aiviq
📍 India